Privacy Policy

Effective Date: June 1, 2026

PowerPhysio ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website at https://www.mypowerphysio.com or engage with our services.

Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and phone number when you contact us or schedule appointments
• Health information and medical history during consultations and treatment
• Payment and billing information for services rendered
• Communication preferences and feedback

We also automatically collect certain information when you visit our website, including IP address, browser type, and usage patterns through cookies and analytics tools.

How We Use Your Information

We use your personal information to:

• Provide physical therapy, sports performance, dry needling, and athlete-focused rehabilitation services
• Schedule appointments and communicate about your care
• Process payments and maintain billing records
• Send appointment reminders and administrative and billing communications
• Improve our services and website functionality
• Comply with legal and regulatory requirements

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and help us understand how visitors interact with our site.

What Are Cookies: Cookies are small text files placed on your device when you visit our website. They help us remember your preferences and understand site usage patterns.

Types of Cookies We Use:

• Essential Cookies: Necessary for the website to function properly. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors navigate our site so we can improve performance and content. We may use tools such as Google Analytics for this purpose.
• Functional Cookies: Allow the website to remember choices you make to provide a more personalized experience.

Your Cookie Choices: Most web browsers allow you to control cookies through their settings. You may choose to disable cookies; however, doing so may affect the functionality of certain parts of our website.

We do not use cookies to track your activity across third-party websites or serve targeted advertising.

Text Messaging & Mobile Data Compliance

SMS Program Description

PowerPhysio uses SMS text messaging exclusively for care coordination purposes, including appointment reminders and administrative and billing communications. We do not send marketing or promotional text messages.

Opt-In

Patients and prospective patients may opt in to receive text messages from PowerPhysio by checking the designated consent checkbox on our website contact form. Consent to receive text messages is not a condition of receiving care or services.

Opt-Out

Reply STOP to opt out. Reply HELP for help. You may opt out at any time by replying STOP to any message received from us. After opting out, you will receive one confirmation message and no further texts will be sent.

Message Frequency

Message frequency may vary.

Message and Data Rates

Message and data rates may apply. Contact your mobile carrier for details regarding your plan.

Carrier Disclaimer

PowerPhysio is not responsible for any delays or failures in the delivery of text messages. Delivery is subject to effective transmission from your network operator. Mobile network operators are not liable for delayed or undelivered messages.

Age Restriction

Our SMS program is intended for individuals 18 years of age or older. By opting in to receive text messages from PowerPhysio, you confirm that you are at least 18 years of age.

Links to Privacy Policy

For more information about how we collect, use, and protect your information, please review our full Privacy Policy at https://www.mypowerphysio.com/privacy-policy.

Required Compliance Statement

All categories above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties under any circumstances.

Information Sharing

We do not sell, rent, or share your personal information with third parties except in the following circumstances:

• With your explicit consent
• To healthcare providers involved in your care coordination
• To process payments through secure payment processors
• When required by law or to protect our legal rights
• With service providers who assist in our operations under strict confidentiality agreements

We do not sell, rent, or share mobile phone numbers or SMS opt-in data with third parties for marketing or promotional purposes. Mobile information, including opt-in consent, will not be shared with any third parties under any circumstances.

Your Rights

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate information
• Opt out of communications, including text messages, at any time
• Request deletion of your information, subject to applicable legal requirements
• File complaints about our privacy practices

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes secure data storage, encrypted communications, and regular security assessments. No method of electronic transmission or storage is 100% secure; however, we are committed to using commercially reasonable means to protect your information.

HIPAA Notice

As a healthcare provider, PowerPhysio complies with applicable federal and state healthcare privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA). We maintain separate policies and procedures governing protected health information (PHI) as required by law. This Privacy Policy applies to information collected through our website and general communications and does not replace or supersede our HIPAA Notice of Privacy Practices.

Terms & Conditions of Use

These Terms & Conditions govern your use of the PowerPhysio website located at https://www.mypowerphysio.com and the services described therein. By accessing or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website.

Use Restrictions

You agree not to:

• Use our website for any unlawful purpose or in violation of any applicable law or regulation
• Attempt to gain unauthorized access to any portion of our website or systems
• Transmit any harmful, offensive, or disruptive content through our website
• Use automated tools or scripts to scrape, crawl, or collect data from our website without prior written permission
• Impersonate any person or entity or misrepresent your affiliation with any person or entity

Intellectual Property

All content on this website — including but not limited to text, graphics, logos, images, and software — is the property of PowerPhysio and is protected by applicable copyright, trademark, and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on this website without our prior written consent.

Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience only. PowerPhysio does not control, endorse, or assume responsibility for the content, privacy practices, or terms of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

Termination

We reserve the right to suspend or terminate your access to our website at any time, without notice, for conduct that we believe violates these Terms & Conditions or is otherwise harmful to PowerPhysio, other users, or third parties.

Governing Law

These Terms & Conditions and your use of this website shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Mecklenburg County, North Carolina.

Changes to Terms

We may update this Privacy Policy and these Terms & Conditions from time to time. We will notify you of material changes by posting the updated policy on our website with a revised effective date. Your continued use of the website following any changes constitutes your acceptance of the updated terms.

Contact Information

If you have questions about this Privacy Policy, these Terms & Conditions, or our data practices, please contact us:

PowerPhysio628 W Morehead StreetCharlotte, NC 28208

Phone: (980) 349-7737Email: info@mypowerphysio.comWebsite: https://www.mypowerphysio.com

Business Hours:Monday – Thursday: 8:00 AM – 6:00 PM ETFriday: 8:00 AM – 5:00 PM ET

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