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Frequently Asked Questions:
Do I need a referral from a MD for treatment?
In North Carolina no referral is needed to see a physical therapist. If you are unsure if you should see a doctor first we are happy to discuss this with you before beginning care.
Can I use my flexible spending account (FSA) or health savings account (HSA) for payment?
Do you accept insurance?
We are considered an "out of network" physical therapy provider which means that we are able to provide patients with a superbill to submit to their insurance company to get reimbursement based on whatever your out of network coverage is.
Can I bill my insurance for reimbursement?
The short answer is Yes. Most non-medicare insurance companies allow patients to submit "self claims" for their treatment at our facility. We are able to provide a superbill that will have the treatment codes required for reimbursement.
The amount of reimbursement will depend on your specific insurance plan , we encourage patients who are interested in using benefits to call and find out what their coverage is for "out of network physical therapy".
Medicare Beneficiaries: Because we are not participating Medicare Providers we are only able to accept Medicare patients when the patient chooses not to have Medicare billed for any kind of physical therapy. This request to not involve Medicare in payment must be made up-front by the patient and done so by their own free will. In short, we are able to help Medicare patients but only if the patient requests that Medicare is not billed or involved in care at our facility.
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